Order Enquiries

If you have any questions regarding orders placed on the xyz online store, our team of Customer Service specialists will be glad to help you.

Payment & Delivery

We send all orders in plain packaging, so there is no need to worry about an inquisitive Post Person or suspicious partner! Postage will be confirmed at the checkout stage and is charged at a minimum of £6.50. We deliver to the UK only. Orders of £60 or more qualify for free delivery. Where your chosen payment method is cheque, we will dispatch your order only once your payment has cleared. We will send email confirmation that your order is on it's way to you.

Returns & Exchanges

If you are not delighted with any of the garments that you have chosen please return them to us within 14 days. Please ensure you obtain proof of posting. We will be happy to refund or exchange goods, provided they are in perfect condition, unworn, labels intact/attached to garment and in their original packaging. For obvious reasons we cannot accept returns of items that have been, or appear to have been used!

This does not affect your statutory rights.

Please send returned items to:

SexShopWales
c/o PILKINGTON WARNER Ltd
14 Metro Centre
Toutley Rd
Wokingham
Berkshire
RG41 1QW

For Customer Care please call UK 07590 513 221.

General Size Chart

Plus Size Lingerie Chart